Software Support

Paradigm offers a convenient 24/7 help for customers. Login to the Customer Help Center.

Customer Support

Paradigm Help Center

Resolve product issues, get login help, submit support requests, and ask questions about Paradigm software. Powered by Jira Service Desk, the Paradigm Help Center lets customers with an account submit a ticket to get help.

Need an account?
Paradigm customers can access the Paradigm Help Center using the same login used for the Paradigm Knowledge Base. If you are accessing the Paradigm Help Center for the first time, request an account from your Paradigm representative.

Dealers cannot access the help center. The Paradigm Help Center is for customers only. Dealers should direct all questions, concerns, and support requests to their manufacturer partner.

Contact your Support Team

Submitting a Ticket

Get in touch with your Paradigm support team to submit issues, requests, or questions through the Paradigm Help Center.

Our consulting teams are made up of people who understand the intersection of software, technology, and the building products industry. Each team brings a wide variety of skillsets and qualifications to the project.

Request Help from Paradigm and Receive Assistance:

  • Logging In
  • Updating Customer Profile
  • Creating a Request
  • Managing Requests
  • Reactivating a Delivered Request

Already Have an Account and Need Assistance?