A new service team dedicated to user experience, product expertise, and customized training helps customers get more value from Paradigm solutions.
Paradigm Professional Services has created a new operations team that pairs customer and dealer feedback with Paradigm’s in-depth expertise. The combination creates a menu of value-added offerings focused on improving your customers’ end-user experience, establishing centers of excellence for problem solving and strategic planning, and building more robust product training and documentation.
Take a look at the lineup of services now available.
Customer Experience Services
Paradigm Customer Experience (CX) Services help customers succeed by ensuring the end users of your Paradigm products have an outstanding experience. By collecting user feedback and evaluating new products and services with an eye on the user experience, the CX team can better understand what drives adoption of Paradigm technology and make meaningful improvements your customers will appreciate. To learn more, check out our Customer Experience Services.
Center of Excellence
Highly experienced practice leaders throughout Paradigm have come together to create a Center of Excellence focused on helping customers and internal teams with strategic planning and problem solving. Thinking about a new way to do things? Need a deeper dive on upcoming specialty project? Consider embedding one of our practice leaders in your project team, to take advantage of our insights on system innovation and solutions, including application development, catalog solutions and application solutions.
We’ve heard our customer requests for more robust product and process training, and our training team is now ready to deliver customized training and documentation packages for manufacturers and dealers. Whether it’s specialized documentation videos, classroom training or instruction materials, the training team is here to augment your existing training resources or develop a turnkey program.
Contact your Paradigm Product Services Representative to see how the Services Operations Team can add value to your business.