Customer Success

.

Customer Success Menu
Discovery

Solution Implementations

Paradigm’s Professional Services team of expert consultants work side-by-side with your team to define and execute an implementation plan based on your requirements to ensure you have a solution that meets the needs of your business. No two Paradigm systems are the same, and our team will guide you through the steps of identifying key requirements all the way through realizing the full workflow.  

You set the direction for the best way for our team to support yours, whether that’s a dedicated team taking on system build and configuration, or consulting and advising services to enable your team to do the hands on work.

We offer expert services for:

  • System design and build
  • Audits and optimization recommendations for existing systems  
  • Custom development and maintenance
  • Project management and prioritization 
End-User Experience

Optimization, Maintenance, and Rollouts

When you have a new product line or want to make changes to an existing product offering, we work directly with your team to handle these updates. We engage with your marketing, engineering, and IT teams to gather requirements, validate changes, and integrate seamlessly into your release and deployment processes. 

Whether you want to improve your digital project catalog based on user feedback, need to improve its form and function, or are just not sure what you can do but know you need to do something... we can help. We take on the responsibility of assessing and proposing improvements to content, layout, and navigation so you can present your products to your customers in the simplest method.

Analytics & Performance

Make sure your catalog runs efficiently by monitoring and analyzing performance.

Ensure accurate catalog updates

Ensure more accurate catalog updates through rigorous manual and automated testing.

Train your team

Train your catalog team, so they have an easier time maintaining your catalog.

Define the structure of your catalog

Define the structure of your catalog, so it’s easier and more cost efficient to maintain.

Improve Catalog Build

Improve your catalog build through audits and functional improvements.

End-User Experience

Optimization, Maintenance, and Rollouts

When you have a new product line or want to make changes to an existing product offering, we work directly with your team to handle these updates. We engage with your marketing, engineering, and IT teams to gather requirements, validate changes, and integrate seamlessly into your release and deployment processes. 

Whether you want to improve your digital project catalog based on user feedback, need to improve its form and function, or are just not sure what you can do but know you need to do something... we can help. We take on the responsibility of assessing and proposing improvements to content, layout, and navigation so you can present your products to your customers in the simplest method.

Analytics & Performance

Make sure your catalog runs efficiently by monitoring and analyzing performance.

Train your team

Train your catalog team, so they have an easier time maintaining your catalog.

Improve Catalog Build

Improve your catalog build through audits and functional improvements.

Ensure accurate catalog updates

Ensure more accurate catalog updates through rigorous manual and automated testing.

Define the structure of your catalog

Define the structure of your catalog, so it’s easier and more cost efficient to maintain.

Implementation & Training

Upgrade Assistance

Paradigm® releases two major release updates every year. We can help you enable the latest and greatest features and help your organization adopt the upgraded system.

  • Feature review and recommendations on what to implement
  • Feature-based implementation project plans
  • We’ll implement the features for you
  • We’ll teach you how to maintain the features

Customer Support

Paradigm® offers convenient 24/7 help for customers. 

Software Support

Resolve product issues, get login help, submit support requests, and ask questions about Paradigm software.

Learn More

Paradigm Knowledge Base

The Paradigm Knowledge Base is your gateway to product documentation and other helpful resources, including application guides, training, and release notes. 

Learn More