Technology Solutions
PowerUps
Catalog analytics & quality control reporting
Business intelligence reporting technology
Powerups
Technology to take your shop floor paperless
Mobile-friendly proof of delivery technology
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Operational Services

Your go-live is an important milestone, but it’s not the end of the project. As your business grows, you’ll have to optimize, enhance, and refine your system to best meet your needs. Our experienced staff can help you in three key areas with our post-live operational consulting services: training, upgrade support, and self-directed support.

Training

Our training services offload or supplement training responsibilities for your teams, whether it’s training for your sales team, your IT team, your dealers, or your end users. We’ll not only train them, but also provide the materials—videos, feature sheets, and workflow diagrams—based on your specific business.

For Your Staff
  • Software setup and maintenance
  • New hire courses: train new staff on the basics of administering and supporting your system
  • Advanced courses: train experienced staff on advanced features or system support strategies
For Your Trainers
  • Creating training materials
  • Training the trainers' sessions
For Your Dealers and End Users
  • Training or re-training end users on standard or your specific workflows; highlighting tips and tricks to improve efficiency
  • Reviewing and educating users on new features following upgrade

Platinum Level

Implementation Planning
  • Feature review and recommendations on what to implement
  • Feature-based implementation project plans
  • We’ll implement the features for you
  • We’ll teach you how to maintain the features
User Training & Adoption
  • Train users how to use the features
  • Coaching on change management/user adoption strategies
Testing
  • Testing project management
  • Lower lifecycle testing strategy, execution, and defect reporting
  • Live order regression testing
  • Test case creation and incident tracking
Upgrade Support
  • Weekend/overnight support during production upgrades

Gold Level

Implementation Planning
  • Feature review and recommendations on what to implement
  • Feature-based implementation project plans
  • We’ll implement the features for you
User Training & Adoption
  • Teach you how to train users on how to use the features
Testing
  • Testing project management
Upgrade Support
  • Weekend/overnight support during production upgrades

Silver Level

Implementation Planning
  • Feature review and recommendations on what to implement
  • Feature-based implementation project plans
Upgrade Support
  • Weekend/overnight support during production upgrades

Self-Directed Support

You set the direction for a full day of service with a dedicated expert, whether you’re:

  • Looking for a system audit
  • Working on enhancement requests
  • Reviewing your business requirements and corresponding build

This service offering is a “choose your own adventure” model, where you can ask for help with whatever you’ve identified as your focus area.



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