{"id":16556,"date":"2024-01-29T19:57:58","date_gmt":"2024-01-29T19:57:58","guid":{"rendered":"https:\/\/wtspstaging.wpengine.com\/blog\/trois-conseils-pour-ameliorer-votre-experience-de-catalogue\/"},"modified":"2024-01-29T20:35:15","modified_gmt":"2024-01-29T20:35:15","slug":"trois-conseils-pour-ameliorer-votre-experience-de-catalogue","status":"publish","type":"post","link":"https:\/\/myparadigm.com\/fr\/blog\/trois-conseils-pour-ameliorer-votre-experience-de-catalogue\/","title":{"rendered":"Trois conseils pour am\u00e9liorer votre exp\u00e9rience de catalogue"},"content":{"rendered":"

\"\"<\/p>\n

Si vous \u00eates un fabricant qui s\u2019appuie sur un r\u00e9seau de revendeurs ou un d\u00e9taillant pour vendre vos produits, leur satisfaction \u00e0 l\u2019\u00e9gard de la configuration de votre catalogue et du syst\u00e8me de devis<\/a> est essentielle \u00e0 votre succ\u00e8s. Pour garder un \u0153il sur la satisfaction du syst\u00e8me, Paradigm m\u00e8ne des enqu\u00eates continues sur le Net Promoter Score (NPS) aupr\u00e8s des utilisateurs de Paradigm Omni et Web CenterPoint.<\/p>\n

Les commentaires sont collect\u00e9s via une fen\u00eatre contextuelle \u00e0 l\u2019\u00e9cran sur la page Mes devis qui invite les utilisateurs \u00e0 r\u00e9pondre aux questions NPS sur la base d\u2019une \u00e9chelle de z\u00e9ro \u00e0 dix. Bien que ces enqu\u00eates n\u2019offrent pas une analyse approfondie de la satisfaction des utilisateurs du syst\u00e8me, leurs donn\u00e9es fournissent des tendances utiles qui peuvent vous guider \u00e0 travers les points chauds et guider votre strat\u00e9gie d\u2019exp\u00e9rience utilisateur.<\/p>\n

Par exemple, une r\u00e9cente s\u00e9rie d\u2019enqu\u00eates Paradigm NPS a offert trois informations pratiques sur les attentes des utilisateurs finaux en mati\u00e8re d\u2019exhaustivit\u00e9 du catalogue et de communication lors de la mise en \u0153uvre du catalogue.<\/p>\n

1. La satisfaction des utilisateurs commence par une connexion personnelle<\/strong> avec vos utilisateurs finaux lors de la mise en \u0153uvre. L\u2019assistance imm\u00e9diate et la formation sur site du syst\u00e8me aident \u00e0 r\u00e9duire les obstacles \u00e0 l\u2019adoption et vous permettent de vous concentrer de mani\u00e8re proactive sur l\u2019assistance aux utilisateurs plut\u00f4t que sur le d\u00e9pannage des probl\u00e8mes.<\/p>\n

2. Soyez pr\u00eat \u00e0 parler de ce qui est inclus dans votre catalogue<\/strong>, surtout si vous commencez par une impl\u00e9mentation partielle. Une communication transparente sur ce qui est inclus, quand de nouveaux produits seront ajout\u00e9s et quelles fonctionnalit\u00e9s sont disponibles lors de la mise en service \u00e9vitera les probl\u00e8mes avant qu\u2019ils ne se propagent et ne deviennent de l\u2019insatisfaction.<\/p>\n

3. Apr\u00e8s la mise en \u0153uvre initiale, faites preuve de r\u00e9activit\u00e9<\/strong> en sollicitant des commentaires via des enqu\u00eates sortantes, des webinaires ou des conf\u00e9rences t\u00e9l\u00e9phoniques, au lieu de vous fier aux appels t\u00e9l\u00e9phoniques entrants d\u2019utilisateurs insatisfaits.<\/p>\n

Il n\u2019est pas d\u00e9raisonnable pour les revendeurs et les vendeurs au d\u00e9tail de vouloir un catalogue syst\u00e8me complet et sans erreur. La r\u00e9alit\u00e9 est que la mise en \u0153uvre d\u2019un catalogue complet d\u00e8s le d\u00e9part peut \u00eatre un d\u00e9fi, et les raisons sont trop vari\u00e9es et nombreuses pour \u00eatre couvertes ici. M\u00eame ainsi, il est clair qu\u2019une communication solide tout au long de la mise en \u0153uvre d\u2019un catalogue contribue grandement \u00e0 garantir que votre syst\u00e8me offre une exp\u00e9rience utilisateur positive.<\/p>\n

Pour la part de Paradigm, l\u2019\u00e9quipe des services d\u2019exp\u00e9rience client<\/a> peut vous aider \u00e0 comprendre ce qui est important pour les utilisateurs finaux. Analyse d\u2019enqu\u00eate, didacticiels personnalis\u00e9s et programmes de formation des formateurs<\/a> : ce ne sont l\u00e0 que quelques-unes des ressources disponibles pour vous aider \u00e0 maximiser l\u2019adoption et l\u2019utilisation de vos solutions Paradigm. Nous pensons que la fa\u00e7on dont vous traitez vos utilisateurs finaux peut faire une r\u00e9elle diff\u00e9rence dans leur exp\u00e9rience avec votre syst\u00e8me et, par cons\u00e9quent, dans la vente de vos produits.<\/p>\n

\n","protected":false},"excerpt":{"rendered":"

Informations pratiques pour les fabricants sur les attentes des utilisateurs finaux concernant leur catalogue et la solution de devis.<\/p>\n","protected":false},"author":30,"featured_media":14143,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[95],"tags":[128,126,146,127,148],"class_list":["post-16556","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-technologie","tag-manufacturing-fr","tag-paradigm-omni-fr","tag-professional-services-fr","tag-quoting-software-fr","tag-report-fr"],"acf":[],"yoast_head":"\nAm\u00e9liorer l'exp\u00e9rience de votre catalogue - Paradigm Technology Quoting Software<\/title>\n<meta name=\"description\" content=\"Informations pratiques pour les fabricants sur les attentes des utilisateurs finaux concernant leur catalogue et la solution de devis.\" \/>\n<meta name=\"robots\" content=\"index, follow, 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