{"id":14264,"date":"2023-03-15T17:39:40","date_gmt":"2023-03-15T17:39:40","guid":{"rendered":"https:\/\/wtspstaging.wpengine.com\/services\/services-de-lexperience-client\/"},"modified":"2024-12-11T23:36:38","modified_gmt":"2024-12-11T23:36:38","slug":"services-de-lexperience-client","status":"publish","type":"page","link":"https:\/\/myparadigm.com\/fr\/resources\/customer-success\/services-de-lexperience-client\/","title":{"rendered":"R\u00e9ussite Client"},"content":{"rendered":"\n\n\t\t<h1>\n\t\t\tR\u00e9ussite Client\n\t\t<\/h1>\nCustomer Success Menu\t\t\t\n\t\t\t\t\t<ul id=\"menu-customer-success-french\"><li id=\"menu-item-16336\"><a href=\"https:\/\/myparadigm.com\/fr\/resources\/customer-success\/professional-services\/\">Services Professionnels<\/a><\/li>\n<li id=\"menu-item-16337\"><a href=\"https:\/\/myparadigm.com\/fr\/resources\/customer-success\/services-de-lexperience-client\/\">R\u00e9ussite Client<\/a><\/li>\n<\/ul>\t\n\t\t\tRetour d&rsquo;information\n\t\t<h2>\n\t\t\t\u00c9valuation de l&rsquo;exp\u00e9rience de l&rsquo;utilisateur final\n\t\t<\/h2>\n\t\t\t<p>Vous pensez conna\u00eetre vos clients. M\u00eame si c&rsquo;est le cas, vous n&rsquo;avez pas toujours le luxe de voir comment les solutions de Paradigm impactent leurs interactions quotidiennes avec vos produits.L&rsquo;\u00e9quipe CX de Paradigm s&rsquo;entretient continuellement avec les utilisateurs finaux de l&rsquo;industrie de la construction. Nous comprenons exactement ce qui est n\u00e9cessaire pour adopter et utiliser avec succ\u00e8s la technologie qui anime votre entreprise.<\/p>\t\t\n\t<ul>\n\t\t\t<li>\n\t\t\t\tIdentifiez les principaux probl\u00e8mes rencontr\u00e9s par les utilisateurs finaux lors des nouvelles impl\u00e9mentations logicielles. \n\t\t\t<\/li>\n\t\t\t<li>\n\t\t\t\tMinimisez les points irritants lors de la mise en service.\n\t\t\t<\/li>\n\t\t\t<li>\n\t\t\t\tDiminuez le temps d&rsquo;adoption des utilisateurs finaux.\n\t\t\t<\/li>\n\t\t\t<li>\n\t\t\t\tEntretenez les relations avec les utilisateurs finaux.\n\t\t\t<\/li>\n\t\t\t<li>\n\t\t\t\tD\u00e9veloppez une formation des utilisateurs finaux bas\u00e9e sur les commentaires du monde r\u00e9el.\n\t\t\t<\/li>\n\t\t<\/ul>\n\t\t\tPerspectives\n\t\t<h2>\n\t\t\tAnalyse des r\u00e9sultats d&rsquo;enqu\u00eate\n\t\t<\/h2>\n\t\t\t<p>Comptez sur les Services CX pour collecter et analyser les commentaires des utilisateurs finaux de votre logiciel. Notre perspective \u00e0 l&rsquo;\u00e9chelle de l&rsquo;industrie sur l&rsquo;exp\u00e9rience client vous aide \u00e0 vous concentrer sur les r\u00e9ponses critiques des utilisateurs finaux et \u00e0 identifier les meilleures pratiques qui am\u00e9liorent votre exp\u00e9rience client.<\/p>\t\t\n\t<ul>\n\t\t\t<li>\n\t\t\t\tDes r\u00e9sultats et rapports d&rsquo;enqu\u00eate.\n\t\t\t<\/li>\n\t\t\t<li>\n\t\t\t\tUne discussion guid\u00e9e pour aider \u00e0 identifier les id\u00e9es et les priorit\u00e9s \u00e0 partir des r\u00e9sultats de l&rsquo;enqu\u00eate.\n\t\t\t<\/li>\n\t\t\t<li>\n\t\t\t\tDes recommandations objectives sur les actions les plus importantes n\u00e9cessaires pour am\u00e9liorer la satisfaction des utilisateurs finaux.\n\t\t\t<\/li>\n\t\t\t<li>\n\t\t\t\tDes informations sur les solutions Paradigm qui peuvent \u00eatre exploit\u00e9es pour soutenir les am\u00e9liorations.\n\t\t\t<\/li>\n\t\t<\/ul>\n\t\t<h2>\n\t\t\tExp\u00e9rience en exp\u00e9rience client\n\t\t<\/h2>\n\t\t\t<p>Notre compr\u00e9hension approfondie de la technologie dans l&rsquo;industrie de la construction signifie que nous comprenons ce qui est important pour vos clients &#8211; et ce qui les d\u00e9range le plus.<br \/>\u00a0Faites appel aux Services d&rsquo;exp\u00e9rience-client pour maximiser l&rsquo;adoption et l&rsquo;utilisation efficace des solutions Paradigm sur lesquelles ils comptent chaque jour.<\/p>\t\t\n\t\t\tSoutien aux utilisateurs finaux\n\t\t<h2>\n\t\t\tTutoriels personnalis\u00e9s\n\t\t<\/h2>\n\t\t\t<p>Les services d&rsquo;exp\u00e9rience-client peuvent vous aider \u00e0 tirer le meilleur parti de la plate-forme d&rsquo;adoption num\u00e9rique WalkMe int\u00e9gr\u00e9e \u00e0 CenterPoint Web.<\/p>\t\t\n\t<ul>\n\t\t\t<li>\n\t\t\t\tBesoin d&rsquo;une configuration personnalis\u00e9e ? Nous pouvons d\u00e9velopper des workflows et des tutoriels sp\u00e9cialis\u00e9s juste pour cela.\n\t\t\t<\/li>\n\t\t\t<li>\n\t\t\t\tIncorporez des communications sp\u00e9cialis\u00e9es avec des conseils int\u00e9gr\u00e9s \u00e0 l&rsquo;application, des fen\u00eatres contextuelles de direction et des sondages instantan\u00e9s qui maintiennent les utilisateurs engag\u00e9s avec vos produits et vous permettent de rester connect\u00e9 \u00e0 vos utilisateurs.\n\t\t\t<\/li>\n\t\t\t<li>\n\t\t\t\tRecevez des rapports d&rsquo;utilisateurs finaux qui vous aident \u00e0 comprendre quels conseils et tutoriels fonctionnent le mieux.\n\t\t\t<\/li>\n\t\t\t<li>\n\t\t\t\tR\u00e9duisez le temps de support client en mettant l&rsquo;aide \u00e0 port\u00e9e de main de vos utilisateurs finaux.\n\t\t\t<\/li>\n\t\t<\/ul>\n\t\t\tExp\u00e9rience de l&rsquo;utilisateur\n\t\t<h2>\n\t\t\tExamen et analyse des s\u00e9ances\n\t\t<\/h2>\n\t\t\t<p>Explorez les simulations de sessions WalkMe pour voir comment les utilisateurs interagissent avec votre application. Les simulations de sessions des Services CX enregistrent chaque interaction utilisateur, clic de souris et d\u00e9filement. Ensuite, nous analysons les donn\u00e9es des sessions, identifions les tendances de comportement et identifions le pourquoi et le pourquoi pas de l&rsquo;adoption.<\/p>\t\t\n\t<ul>\n\t\t\t<li>\n\t\t\t\t\u00c9valuez les actions r\u00e9elles effectu\u00e9es par les utilisateurs finaux dans les applications.\n\t\t\t<\/li>\n\t\t\t<li>\n\t\t\t\tPassez en revue jusqu&rsquo;\u00e0 un an d&rsquo;activit\u00e9 pass\u00e9e.\n\t\t\t<\/li>\n\t\t\t<li>\n\t\t\t\tComparez l&rsquo;utilisation des nouvelles configurations syst\u00e8me.\n\t\t\t<\/li>\n\t\t\t<li>\n\t\t\t\tR\u00e9solvez rapidement les probl\u00e8mes identifi\u00e9s.\n\t\t\t<\/li>\n\t\t<\/ul>\n\n","protected":false},"excerpt":{"rendered":"<p>R\u00e9ussite Client Customer Success Menu Services Professionnels R\u00e9ussite Client Retour d&rsquo;information \u00c9valuation de l&rsquo;exp\u00e9rience de l&rsquo;utilisateur final Vous pensez conna\u00eetre vos clients. M\u00eame si c&rsquo;est le cas, vous n&rsquo;avez pas toujours le luxe de voir comment les solutions de Paradigm impactent leurs interactions quotidiennes avec vos produits.L&rsquo;\u00e9quipe CX de Paradigm s&rsquo;entretient continuellement avec les utilisateurs&hellip;<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":15632,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"page_categories":[],"class_list":["post-14264","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>R\u00e9ussite Client - Paradigm Technology<\/title>\n<meta name=\"description\" content=\"L&#039;\u00e9quipe CX de Paradigm s&#039;entretient continuellement avec les utilisateurs finaux de l&#039;industrie de la construction.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/myparadigm.com\/fr\/resources\/customer-success\/services-de-lexperience-client\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"R\u00e9ussite Client\" \/>\n<meta property=\"og:description\" content=\"L&#039;\u00e9quipe CX de Paradigm s&#039;entretient continuellement avec les utilisateurs finaux de l&#039;industrie de la construction.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/myparadigm.com\/fr\/resources\/customer-success\/services-de-lexperience-client\/\" \/>\n<meta property=\"og:site_name\" content=\"Paradigm Technology\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/myParadigmTechnology\/\" \/>\n<meta property=\"article:modified_time\" content=\"2024-12-11T23:36:38+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/myparadigm.com\\\/fr\\\/resources\\\/customer-success\\\/services-de-lexperience-client\\\/\",\"url\":\"https:\\\/\\\/myparadigm.com\\\/fr\\\/resources\\\/customer-success\\\/services-de-lexperience-client\\\/\",\"name\":\"R\u00e9ussite Client - 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